Privacy Policy
Synergy Catering Services Limited (“The Company”, “Synergy Catering”, “we”, “our” or “us”) , being the operator of Synergy Mart (“the website”, “store” or “online shop”), respects your concerns about privacy and values our relationship with you. We assure that your personal information collected from you through our websites and online services, mobile application, social media and any other owned or operated websites and online services that link to this Privacy Policy (collectively the “Sites”) and/or through our food delivery/catering services (“Services”) will be treated as confidential. We will meet the standards of personal data privacy protection in complying with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) as amended from time to time.
Data Collection
When you use our Sites and/or Services, we may collect from you the following information which may contain personal data as defined under the PDPO (“Data”):
· your personal information such as your name, address, mobile phone number, birthday (date & month) and email address;
· your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
· your photos which are collected via our website, mobile applications and social media; and
· optional information about your occupation, age, gender, hobbies, number of family members, age group for family members, marital status and monthly household income.
As we cannot distinguish the age of persons who access our Sites, our privacy policy applies to all who use/access our Sites. If a person under the age of sixteen (16) has provided us with personal information without the consent of his parent or guardian, the parent or guardian should email us to request the removal of the information.
Purposes for Collection and Use of Data
The Data provided by you will be used by us for the purpose for which it was requested and for directly related purposes as follows:
· for security reasons to confirm that you are who you say you are when you log in to our online ordering service;
· provision of Online Order service and the related communications and billing documents;
· considering or fulfilling requests or application of any nature submitted by you, whether online, over the phone or through other channels;
· registration of our activities including sales activities with offering;
· management of our promotional activities;
· processing billing and payment, including but not limited to maintaining a credit history, determining amounts outstanding and if necessary, collection of outstanding payments.
· conducting market analysis;
· handling and following up of complaint, enquiry or feedback;
· updating and enhancing our records;
· meeting the requirements to make disclosure to any governmental, legal or regulatory authority in Hong Kong under the requirements of any law binding on us; and
· providing you with news, notices and other communications of our products, services and promotional events (please see “Use of Data in Direct Marketing” for details).
Use of Data in Direct Marketing
We intend to use your Data in direct marketing, and we may not so use your Data unless we have received your consent (which includes an indication of no objection).
We would like to use the Data in our records including your name, phone number, email address and/or correspondence address to contact you about the following:
· our products, services or promotional events; and
· products, services and promotional events of our business partners (“Business Partners”)
Your Data may be used by or provided to our Business Partners for their direct marketing purposes. However, we will not disclose your Data to any third parties for direct marketing purposes without your consent (which includes an indication of no objection).
You can contact us and request not to receive these marketing notifications as described above, and/or request us not to transfer your Data to our Business Partners. You can also choose not to receive such marketing materials by selecting the unsubscribe option which we provide in each email, SMS or MMS sent to you, or otherwise inform us.
